Senior GTM Enablement & Onboarding Lead

Apollo.io; Ciudad de México; Presencial; MXN 924,000 - 1,295,000; Jornada completa

Descripción de la vacante

A leading SaaS firm in Mexico City is seeking an Enablement Lead to enhance the onboarding experience for new customers and support teams. The ideal candidate will have over five years of experience in customer support or training roles, with a strong understanding of the SaaS industry, and be bilingual in Spanish and English. This position offers a chance to drive measurable enablement initiatives and ensure customer success from the start, along with a collaborative company culture.

Formación

• 5+ years of experience leading customer onboarding and training programs.
• Ability to manage multiple projects with urgency and attention to detail.

Responsabilidades

• Deliver a seamless customer onboarding experience for new users.
• Lead training sessions for new customer support agents.
• Define success metrics and improve onboarding programs through feedback.
• Develop scalable enablement programs for support teams.

Conocimientos

Experience in Customer Support, Enablement, or Training roles

SaaS industry experience

Facilitating live training

Understanding of technical integrations and SaaS workflows

Bilingual (Spanish and English)

Strong problem-solving skills

Herramientas

Salesforce

Apollo.io

Maestro

Descripción del empleo

A leading SaaS firm in Mexico City is seeking an Enablement Lead to enhance the onboarding experience for new customers and support teams. The ideal candidate will have over five years of experience in customer support or training roles, with a strong understanding of the SaaS industry, and be bilingual in Spanish and English. This position offers a chance to drive measurable enablement initiatives and ensure customer success from the start, along with a collaborative company culture.