Senior Customer Success Leader - Remote (EST Hours)

Growth Troops; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic digital services company is seeking a Senior Customer Success Manager to manage high-value client accounts and drive success. In this role, you'll lead onboarding and training while acting as a strategic partner to align services with customer objectives. The ideal candidate will have over 4 years of experience, a familiarity with CRM systems, and outstanding communication skills. This is a remote, full-time position, allowing substantial impact on client and company growth.

Servicios

High-ownership role

Collaborative team environment

Mission-driven opportunities

Formación

• 4+ years of experience in Customer Success, Account Management, or Consulting.
• Proven success independently managing 10+ clients or projects.
• Deep familiarity with CRM systems and automation tools.

Responsabilidades

• Manage a portfolio of high-value client accounts.
• Lead onboarding and training experiences.
• Serve as a strategic partner aligning services.

Conocimientos

Customer Success Management

Account Management

Communication Skills

Data Analysis

Process Optimization

Herramientas

HubSpot

Zapier

CRM Systems

Descripción del empleo

A dynamic digital services company is seeking a Senior Customer Success Manager to manage high-value client accounts and drive success. In this role, you'll lead onboarding and training while acting as a strategic partner to align services with customer objectives. The ideal candidate will have over 4 years of experience, a familiarity with CRM systems, and outstanding communication skills. This is a remote, full-time position, allowing substantial impact on client and company growth.