Senior Cloud Support Engineer – Customer-Focused Tech Expert

Oracle; México; Presencial; MXN 750,000 - 950,000; Jornada completa

Descripción de la vacante

A leading cloud solutions provider is seeking a Sr. Support Engineer in Mexico to deliver post-sales support and solutions. The role involves resolving both technical and non-technical inquiries from customers and acting as their main point of contact. Candidates should have a deep understanding of Oracle products and experience in customer relationship management. This position offers a chance to work with industry-leading technology in an inclusive and supportive environment.

Servicios

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Formación

• Understanding of Oracle products and technical support.
• Experience in handling customer inquiries and escalated issues.
• Ability to work with minimal direction and independence.

Responsabilidades

• Deliver post-sales support and solutions to customers.
• Act as a technical interface to customers and partners.
• Resolve problems related to Oracle products installation and maintenance.

Conocimientos

Troubleshooting skills

Technical support

Customer relationship management

Oracle products knowledge

Herramientas

Electronic Support Services

Descripción del empleo

A leading cloud solutions provider is seeking a Sr. Support Engineer in Mexico to deliver post-sales support and solutions. The role involves resolving both technical and non-technical inquiries from customers and acting as their main point of contact. Candidates should have a deep understanding of Oracle products and experience in customer relationship management. This position offers a chance to work with industry-leading technology in an inclusive and supportive environment.