Senior Analyst, Market Delivery

Mastercard; Ciudad de México; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A leading financial services company in Ciudad de México is seeking a Senior Analyst to ensure efficient execution of key projects. The ideal candidate will analyze customer needs and support project delivery, requiring business experience in relevant fields. This role emphasizes teamwork and effective communication, as well as utilizing data analytics to enhance customer service. Join a dynamic environment where you can contribute to improving operational metrics and customer satisfaction.

Formación

• Business experience in financial services, technology, or marketing.
• Ability to prioritize multiple projects and meet deadlines.
• Some knowledge of MasterCard's systems and operations.

Responsabilidades

• Research and respond to inquiries on products for customers.
• Identify business opportunities to improve customer metrics.
• Partner with Account Managers on project delivery.

Conocimientos

Multi-tasking

Data analytics

Communication

Team collaboration

Educación

Business experience or relevant education

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build as bimply economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Market Delivery Overview:

• Customer Delivery focuses in ensuring that MasterCard fulfills its delivery promise by promoting timely and efficient execution of key projects.

Role

• Researches basic problem requests and responds to inquiries on products and tools for internal and customers
• Helps identify business opportunities through understanding of the customer’s technology infrastructure and improvement in their operational metrics
• Contributes with Project Management activities to delivery initiatives
• Partners with Account Managers and Product development areas
• Contributes to posizione of integrated solutions that address customer needs
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• May produce presentation materials, analytics and reports for customer or internal communications
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

All About You

• Business experience or educational background in industries such as financial services, consumer products, consulting, marketing, technology, or communications
• Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
• Demonstrates a some knowledge of MasterCard’s systems and operations
• Demonstrates some knowledge of customers’ systems and the overall technology in the ecosystem in Banking industry and electronic processing
• Ability to communicate with different functional areas
• Works successfully and cooperatively in a team atmosphere
• Uses insights drawn from data analytics to add value to a Customer servicing team

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.