SAP Mexico Next Gen - Cloud Renewals

SAP; Ciudad de México; Presencial; MXN 555,000 - 927,000; Jornada completa

Descripción de la vacante

A leading software company is offering a graduate program for recent university graduates focused on cloud renewals. Participants will manage customer accounts, negotiate contract terms, and implement strategies for growth. Ideal candidates should be proactive and student orientation in business, accounting, or finance with fluency in English and Spanish. This is a 24-month position in Mexico City with a collaborative team environment.

Servicios

Collaborative team environment

Personalized mentoring and coaching

Formación

• Fluent in English (verbal and written).
• Fluent in Spanish.
• Internship or project experience in sales support, customer success, or account management is preferred.
• Coachable and eager to learn.
• Strong communicator with professional skills.

Responsabilidades

• Manage accounts to maximize customer value and satisfaction.
• Negotiate renewal terms and conditions with customers.
• Develop strategies to increase revenue retention and growth.
• Forecast renewals accurately.

Conocimientos

Initiative

Perseverance

Curiosity

Communication

Organization

Collaboration

Detail-oriented

Customer-oriented

Educación

Recent graduate from an academic/university program

Descripción del empleo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Mexico Next Gen – Cloud Renewals

Location: Mexico City, Mexico

Expected Start: December 2025*

Duration: 24 Months

Schedule: 40 HR/week

Responsibilities

The SAP Mexico Next Gen – Cloud Renewals will work directly with a Cloud Renewal Executive (CRE). A CRE has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.

The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process. The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The CRE will primarily interact with customers via telephone.

• Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
• Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
• Maintain a close working relationship with other regional business teams such as Customer Success Partners (CSPs), Account Executives (AEs), Global Account Directors (GADs) and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
• Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.
• Act as an intermediary for Deals Desk, Legal and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.

Qualifications

What You’ll Bring: We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Education Requirement: Recent graduate from an academic/university program (less than 2 years from graduation date)
  • Ideal Majors/Concentration: Business, Accounting, Finance, other related majors
• Language Requirement: English (Fluent – Verbal & Written), Spanish (Fluent)
• Bonus: Portuguese (Big Plus!! but not required)
• Internship or project experience in sales support, customer success, account management, finance, or related areas preferred.
• Coachable and eager to learn
• Strong communicator: clear, professional written and verbal skills (global teammates/customers)
• Customer‑oriented: demonstrates empathy and a desire to understand customer needs and outcomes.
• Organized and dependable: able to manage timelines, calendar-driven tasks, and a book of assigned accounts.
• Detail‑focused: accurate with dates, contract values and data entry; committed to maintaining CRM data integrity.
• Collaborative team player
• Ability to work under pressure & meet tight deadlines

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

In the Cloud Renewals Center, our people and our culture are central to our success! Cloud Renewal Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Cloud Renewal Center is the place for you!

*Start Date subject to change depending upon recruitment timeline

EEO Statement

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.