Sales Team Leader | Coaching, KPIs & Customer Care

Helpware; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology-driven customer support company in Guadalajara is seeking Sales Development Representatives to enhance their operations. The ideal candidate will have at least 2 years of experience in a contact center and possess strong leadership, communication, and coaching skills. Responsibilities include guiding a team, improving processes, and ensuring high-quality service. Full-time availability and on-site work are required. Join us to contribute to a motivated team that values customer satisfaction and operational excellence.

Formación

• Minimum of 2 years’ experience within a contact center environment as a Team Leader.
• Experience in customer services projects preferred.
• Strong coaching and people-development skills.

Responsabilidades

• Provide direction and communication to employees for efficient service.
• Evaluate processes and procedures continually.
• Manage and motivate CSRs to meet KPIs.
• Assist Operations Manager with customer complaints.
• Monitor team performance metrics.

Conocimientos

Sales Experience

Team management skills

Leadership

Communication skills

Coaching skills

Ability to manage demanding customers

Creative thinking

Educación

Bachelor's degree in any field

Herramientas

Google Suite (Gmail, Slides, Sheets)

MS Office

Descripción del empleo

A technology-driven customer support company in Guadalajara is seeking Sales Development Representatives to enhance their operations. The ideal candidate will have at least 2 years of experience in a contact center and possess strong leadership, communication, and coaching skills. Responsibilities include guiding a team, improving processes, and ensuring high-quality service. Full-time availability and on-site work are required. Join us to contribute to a motivated team that values customer satisfaction and operational excellence.