Sales Coach

Redial BPO; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO company in Mexico City seeks a talented Sales Coach to develop sales agents' skills. Responsibilities include coaching through call reviews, reinforcing best practices, and analyzing performance metrics. Ideal candidates will have call center experience and a coaching certification. Clear communication skills and the ability to motivate sales talent are essential. This position values diversity and inclusivity, offering a supportive work environment for all applicants.

Formación

• Experience as a Sales Coach or Sales Trainer in an inside sales environment.
• Call center sales experience in a high-volume setting.
• Proficiency with Microsoft 365 and CRM tools.

Responsabilidades

• Coach and mentor sales agents through live and recorded call reviews.
• Reinforce consultative selling best practices and value-based pitching.
• Analyze performance metrics to identify skill gaps and improvement areas.
• Deliver targeted coaching to increase conversion and revenue.
• Support onboarding and ongoing development of agents.
• Monitor performance to support quota attainment.
• Partner with leadership to drive quota attainment.

Conocimientos

Sales coaching expertise

Analytical skills

Motivation and influence

Objection handling knowledge

Clear communication

Problem-solving skills

Educación

Professional coaching certification or relevant training

Herramientas

Microsoft 365

CRM tools

Descripción del empleo

We are seeking a talented Sales Coach!

Are you passionate about developing others? We are looking for a dynamic Sales Coach to help us enhance their strengths and improve their sales skills. You must be able to discover people’s strengths and weaknesses and tell them what works best for them. Having communication skills partnered with critical thinking are prerequisites for this job.

Responsibilities

• Coach and mentor sales agents through live and recorded call reviews
• Reinforce consultative selling best practices and value-based pitching
• Analyze performance metrics to identify skill gaps and improvement areas
• Deliver targeted 1:1 and group coaching to increase conversion and revenue
• Support onboarding and ongoing development of new and existing agents
• Monitor individual and team performance to support quota attainment
• Partner with leadership to drive consistent quota attainment

Skills

• Strong sales coaching and performance management expertise
• Advanced analytical and data-driven decision-making skills
• Proven ability to motivate, influence, and develop sales talent
• Excellent objection handling and sales methodology knowledge
• Clear, confident verbal and written communication
• Strong problem-solving, adaptability, and time-management skills

Requirements

• Experience as a Sales Coach or Sales Trainer in an inside sales environment
• Call center sales experience in a high-volume setting
• Proficiency with Microsoft 365 and CRM tools
• Professional coaching certification or relevant training

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.