Reservations and Groups Supervisor

Hilton Worldwide, Inc.; Corral del Risco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Reservations and Groups Supervisor to oversee the Reservations Team and maximize revenue. You will manage inquiries and ensure high customer satisfaction through effective team leadership. Ideal candidates possess strong organizational skills, a commitment to customer service, and IT proficiency. This role is based in Corral del Risco, Nayarit, Mexico and offers a dynamic work environment.

Formación

• Previous experience in the Reservations/Sales function within the hotel/leisure sector.
• Strong knowledge of customer satisfaction practices.
• Ability to resolve issues effectively and maintain good relationships.

Responsabilidades

• Oversee the Reservations Team and daily operations.
• Manage inquiries professionally and accurately.
• Monitor customer satisfaction and resolve issues.

Conocimientos

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Educación

Relevant degree or other qualification in a business discipline

Herramientas

Hotel property management systems

Descripción del empleo

Job Description - Reservations and Groups Supervisor (HOT0C4MT)

Job Description

Reservations and Groups Supervisor

Job Number: HOT0C4MT

Work Locations

Conrad - Punta de Mita Carretera Punta Mita Sayulita Km 2 Litibu 63734

A Reservations and Groups Supervisor oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction.

What will I be doing?
As Reservations and Groups Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. The Reservations and Groups Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

What are we looking for?
A Reservations and Groups Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-price hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!