Remote Travel Support Representative

Getaway Travel Agency; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel agency seeks a Remote Travel Support Representative to assist clients with travel arrangements and ensure a seamless experience. Responsibilities include responding to inquiries, supporting booking changes, and providing information on destinations. Ideal candidates will have a background in customer service, strong communication skills, and a genuine enthusiasm for travel. This position offers flexibility to work remotely and opportunities for professional growth and exclusive travel perks.

Servicios

Remote flexibility

Exclusive travel perks

Professional growth opportunities

Community focused on travel

Formación

• Background in customer service, ideally within travel or hospitality.
• Able to learn new systems and booking tools quickly.
• Proactive mindset and high attention to detail.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel documentation.
• Follow up with clients and gather feedback post-trip.
• Address client concerns with empathy and efficiency.

Conocimientos

Excellent communication skills

Customer service background

Attention to detail

Strong organizational skills

Tech-savvy

Enthusiasm for travel

Descripción del empleo

About the Role

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.