Remote Travel Specialist

Hjbtravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel agency seeks a Remote Travel Specialist to guide clients through their travel experiences from planning to returning home. Responsibilities include responding to inquiries, assisting with booking changes, providing travel information, and ensuring client satisfaction. Ideal candidates have strong communication skills, customer service experience, attention to detail, and a passion for travel. This flexible remote role offers structured training and access to exclusive travel perks.

Servicios

Exclusive travel perks

Industry-only discounts

Ongoing training and support

Formación

• Strong written and verbal communication skills.
• Experience in customer service, preferably in the travel or hospitality industry.
• Detailed-oriented and organized working style.
• Ability to quickly learn new booking systems and tools.
• Passionate about travel and customer satisfaction.

Responsabilidades

• Respond to client inquiries across email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information on destinations and travel documentation.
• Follow up with clients to confirm travel plans.
• Address client concerns with empathy and efficiency.
• Work remotely with flexible hours.
• Access exclusive travel perks and discounts.
• Receive ongoing training and professional support.

Conocimientos

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Mexico, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.