Remote Travel Specialist

Hjbtravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is looking for a Remote Travel Specialist to guide clients through their travel experiences. This role includes responding to inquiries, managing bookings, and ensuring client satisfaction throughout their journey. Ideal candidates will have excellent communication skills, a background in customer service, and a passion for travel. The company offers remote flexibility, ongoing support, and unique travel perks. Join a community committed to creating memorable travel experiences.

Servicios

Remote flexibility

Exclusive travel perks

Ongoing training and support

Passionate community

Formación

• Excellent written and verbal communication skills.
• Background in customer service, preferably in travel or hospitality.
• High attention to detail and organization skills.
• Ability to learn new systems and tools quickly.
• Enthusiasm for helping others create memorable experiences.

Responsabilidades

• Respond to client inquiries in a timely and professional manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel documentation.
• Follow up with clients after trips to gather feedback.
• Address client concerns efficiently to ensure satisfaction.

Conocimientos

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Organizational habits

Enthusiasm for travel

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Mexico, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.