Remote Technology Support Analyst – ITIL & Cloud

J.S. Held LLC; A distancia; MXN 706,000 - 1,060,000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Technology Support Analyst to provide remote IT support for company-issued devices and applications. The ideal candidate should possess at least 7 years of experience in end-user support, strong analytical skills, and proficiency in Microsoft Office 365 and cloud-based storage systems. This position emphasizes a flexible working environment and offers medical benefits. Applicants must demonstrate excellent troubleshooting abilities and professional fluency in English.

Servicios

Flexible work environment

Medical, Dental, and Vision Insurance

Formación

• Minimum of 7 years of experience in a direct end-user support role.
• Highly motivated, proactive, and detail-oriented.
• Professional fluency in English, C1 proficiency preferred.

Responsabilidades

• Providing remote support for company systems, devices, and applications.
• Troubleshooting problems and performing additional research as needed.
• Creating and managing detailed tickets documenting requests and resolutions.

Conocimientos

Proficiency in Microsoft Office 365

Expertise in cloud-based storage systems

Strong knowledge of Azure Active Directory (Azure AD)

Excellent troubleshooting and analytical skills

ITILv4 Certification

Herramientas

ServiceNow

Descripción del empleo

A global consulting firm is seeking a Technology Support Analyst to provide remote IT support for company-issued devices and applications. The ideal candidate should possess at least 7 years of experience in end-user support, strong analytical skills, and proficiency in Microsoft Office 365 and cloud-based storage systems. This position emphasizes a flexible working environment and offers medical benefits. Applicants must demonstrate excellent troubleshooting abilities and professional fluency in English.