Remote Tech Support Engineer — SaaS/IoT (Bilingual)

Samsara; México; Presencial; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A technology company specializing in IoT is seeking a Technical Support Engineer to provide hardware and software support to customers. This remote position requires bilingual proficiency in English and Spanish and involves troubleshooting issues, maintaining knowledge base articles, and collaborating with engineering teams. Ideal candidates have a strong technical background and experience in customer support, aiming to positively impact industries reliant on physical operations.

Servicios

Competitive total compensation package

Flexible working hours

Health benefits

Formación

• 2-5 years of experience in support, engineering, or other technical roles.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how to work with SaaS systems.

Responsabilidades

• Become an expert on Samsara’s product portfolio.
• Troubleshoot and resolve customer issues with medium to high complexity.
• Author and maintain customer-facing knowledge base articles.

Conocimientos

Technical support experience

Customer-facing skills

Bilingual proficiency in English and Spanish

Excellent written and verbal communication

Educación

B.S. in Computer Science, Engineering, Mathematics, Science, Business

Herramientas

Zendesk

Salesforce

Descripción del empleo

A technology company specializing in IoT is seeking a Technical Support Engineer to provide hardware and software support to customers. This remote position requires bilingual proficiency in English and Spanish and involves troubleshooting issues, maintaining knowledge base articles, and collaborating with engineering teams. Ideal candidates have a strong technical background and experience in customer support, aiming to positively impact industries reliant on physical operations.