Remote Support Engineer – Telco Real-Time Systems

Optiva; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions company is seeking a Support Engineer to provide software support services for telecommunications. This remote position requires strong problem-solving, technical skills in Linux/Unix, and excellent communication abilities. The ideal candidate has 2-3 years in telco roles and must be available for emergency call rotations every few weeks. Join us to help our customers succeed.

Formación

• 2-3 years experience in a telco technical role, preferably in Support/Managed Services.
• Fluent in English (written and spoken).
• Proficient in Linux/Unix platforms administration.

Responsabilidades

• Take ownership of support incidents and resolve them.
• Improve work quality through feedback and coaching.
• Take emergency call rotations every few weeks.

Conocimientos

Problem solving

Communication

Customer advocacy

Attention to detail

Educación

Degree in Computer Science or Engineering

Herramientas

Linux/Unix administration

Oracle DB

MySQL

Postgres

SQL Server

Descripción del empleo

A technology solutions company is seeking a Support Engineer to provide software support services for telecommunications. This remote position requires strong problem-solving, technical skills in Linux/Unix, and excellent communication abilities. The ideal candidate has 2-3 years in telco roles and must be available for emergency call rotations every few weeks. Join us to help our customers succeed.