Remote Service Representative

Meadow Memorials; A distancia; MXN 698,000 - 961,000; Jornada completa

Descripción de la vacante

A leading end-of-life care company is seeking a Service Representative to support families through the cremation process. This full-time remote role involves responding to inquiries, managing customer journeys, and ensuring smooth operations. Ideal candidates have empathy, strong communication skills, and a background in customer service or hospitality. Join a company redefining industry standards and make a meaningful impact on families navigating loss.

Servicios

10 days of PTO plus US holidays

Fully remote work

Growth opportunities within the company

Formación

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Ability to communicate clearly and build trust quickly.
• Strong multitasking skills with accuracy and attention to detail.

Responsabilidades

• Respond to inbound calls, texts, and emails with empathy and professionalism.
• Own key stages of the customer journey and manage paperwork.
• Collaborate with internal teams and external partners to move cases forward.

Conocimientos

Customer service

Empathy

Multitasking

Herramientas

HubSpot

Aircall

Slack

Descripción del empleo

Overview

Meadow is transforming one of the largest, most overlooked industries in America: end-of-life care. We’ve built the largest cremation provider in Los Angeles in under a year, with 5-star reviews, a 90+ NPS, and hundreds of families served each month. Backed by top investors and the founders of Moxie—a high-growth medspa platform that has reached national scale—we’re applying modern technology, unmatched hospitality, and operational excellence to an industry unchanged for 70+ years.

We pride ourselves on great customer care, unreasonable hospitality, and transparent pricing - and we have grateful families as a result.

About the Role: We’re hiring Service Representatives to guide families from the time we bring their loved one into our care through the final steps, ensuring every case is handled with precision, care, and compassion. You’ll be on the front lines of service — building trust, providing clarity, and supporting families during one of the most important moments in their lives. In this role, you’ll take ownership of essential parts of the cremation journey, from dispatching transportation and processing paperwork to ensuring ashes arrive home safely. You’ll work closely with families and our partners to make sure nothing slips through the cracks. This position requires empathy, strong interpersonal skills, and the ability to thrive in a collaborative startup environment. We’re very much in building mode, and we’ve shaped this role as a growth opportunity: if you’re organized, proactive, and driven to help others when it matters most, you’ll find both meaning and momentum here.

Responsibilities

• Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
• Build trust quickly and maintain rapport as you walk families through each step of the process.
• Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
• Collaborate with internal teams and external partners to move cases forward without delay.
• Keep systems up to date, document clearly, and flag any issues before they become blockers.
• Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
• Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Requirements & Qualifications

• 2+ years of experience in customer-facing, operations, or hospitality roles — especially in environments where empathy and execution were equally important.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.

Details

• Remote, full-time
• Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
• Shift: Full-time (8 hours, consistent schedule)
• Days: Tuesday–Saturday (preferred) or Monday–Friday
• Hours: US Day Shift, 8 a.m. - 4 p.m. PT or 9 a.m. - 5 p.m. PT

Why Join Us

• Fully remote — Work from anywhere
• Time to recharge — 10 days of PTO plus US holidays off
• Make real impact. Every case you handle leaves a lasting impression on a family navigating loss.
• Be part of a company redefining an industry. We’re not just improving the experience — we’re setting a new standard.
• Grow with us. As we scale, so will your opportunities. This role is a launchpad.
• Work with a sharp, respectful team. Low ego, high output. We care deeply, and we execute precisely.