Remote Operations Lead: Member Experience & Success

Landing; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading rental management company in Mexico seeks a Remote Coordinator to ensure that property units meet move-in standards and manage customer relationships. The successful candidate will excel in communication, problem-solving, and organizational skills while working in a fast-paced environment. This role offers a competitive salary and various health benefits, including medical and dental insurance.

Servicios

Competitive Salary

Grocery Vouchers $1500 monthly

12 days of vacation

5 PTO days

Major Medical Health Insurance

Minor Medical Health Insurance

Dental Plan

Vision Plan

In Office parking

7 days of Landing Stays per year

Formación

• Passion for creating exceptional customer experiences at every touchpoint.
• Ability to own relationships and resolve issues proactively.
• Strong organizational skills and the ability to thrive in a fast-paced environment.

Responsabilidades

• Ensure all units meet move-in standards before a member’s arrival.
• Resolve customer escalations with professionalism.
• Maintain key relationships with property partners and hosts.
• Manage support tickets and maintenance requests.
• Monitor key performance metrics.

Conocimientos

Customer-first mindset

Outstanding communication skills

Organizational skills

Problem-solving

Ability to use data and metrics

Descripción del empleo

A leading rental management company in Mexico seeks a Remote Coordinator to ensure that property units meet move-in standards and manage customer relationships. The successful candidate will excel in communication, problem-solving, and organizational skills while working in a fast-paced environment. This role offers a competitive salary and various health benefits, including medical and dental insurance.