Remote Onboarding Analyst — Streamline Customer Journeys

Vonage; Pachuca; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A cloud communications leader in Mexico is seeking an Onboarding Analyst to enhance customer onboarding experiences. This role requires a Bachelor's degree and fluency in English. Candidates should possess strong project management skills and a customer-focused mindset. Responsibilities include ensuring smooth onboarding processes and identifying improvements. The position offers a remote work option.

Formación

• Degree educated, preferably in Business.
• Junior project management experience with ability to balance priorities.
• Comfortable in a fast-paced, multicultural environment.

Responsabilidades

• Ensure smooth operation of all customer onboarding processes.
• Establish collaborative working relationships with teams to facilitate onboarding.
• Identify process improvement areas and communicate findings.

Conocimientos

Fluent in English

Process oriented

Customer focused

Problem solver

Collaborative and friendly

Educación

Bachelor’s degree in Business

Herramientas

JIRA

Salesforce

G-Suite

Descripción del empleo

A cloud communications leader in Mexico is seeking an Onboarding Analyst to enhance customer onboarding experiences. This role requires a Bachelor's degree and fluency in English. Candidates should possess strong project management skills and a customer-focused mindset. Responsibilities include ensuring smooth onboarding processes and identifying improvements. The position offers a remote work option.