Remote Linux Desktop & Devices Support Engineer

Canonical; A distancia; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A leading provider of open source software is seeking a Linux Engineer/Administrator to deliver exceptional technical support. The role involves investigating customer issues, owning support cases, and providing solutions across the full technical stack of Ubuntu products. Candidates should have excellent troubleshooting skills and a strong academic background. This is a remote position with opportunities for international travel and personal development.

Servicios

Personal learning and development budget of USD 2,000

Distributed work environment

Annual compensation review

Formación

• Exceptional academic track record from both high school and university.
• Professional written and spoken English with excellent presentation skills.

Responsabilidades

• Investigate issues reported by customers by researching and escalating issues.
• Participate in a regular weekend working rotation.
• Engage directly with customers and resolve their issues.

Conocimientos

Linux troubleshooting

Professional communication

Problem-solving

Customer support experience

Ability to learn quickly

Educación

Undergraduate degree in a technical subject

Descripción del empleo

A leading provider of open source software is seeking a Linux Engineer/Administrator to deliver exceptional technical support. The role involves investigating customer issues, owning support cases, and providing solutions across the full technical stack of Ubuntu products. Candidates should have excellent troubleshooting skills and a strong academic background. This is a remote position with opportunities for international travel and personal development.