Remote LATAM Customer Success Pro - Onboarding & B2B

SupportYourApp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global support services company is looking for a Customer Success Specialist to provide training and support for clients in various sectors. The role requires excellent English communication skills and 2-4 years in customer success or trade operations. You will deliver onboarding, guide users, and ensure operational excellence. Enjoy the benefits of a fully remote work environment, a fixed schedule, and opportunities for personal development within a multicultural team. Compensation will be in USD.

Servicios

Fixed schedule: Monday-Friday, 11 AM-7 PM

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time

Greenhouse conditions for self-development

Formación

• 2-4 years in customer success or trade operations required.
• Direct B2B experience with enterprise-level customers preferred.
• Hands-on experience with logistics/supply chain and trading workflows.

Responsabilidades

• Deliver eBL onboarding, training, and client support.
• Guide users and ensure correct operational procedures.
• Provide functional and operational support to clients.

Conocimientos

Excellent English communication skills (C1 level)

Customer success experience

Interpersonal skills

Analytical skills

Ability to manage multiple tasks

Structured onboarding delivery

Problem-solving skills

Training content creation

Educación

Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Descripción del empleo

A global support services company is looking for a Customer Success Specialist to provide training and support for clients in various sectors. The role requires excellent English communication skills and 2-4 years in customer success or trade operations. You will deliver onboarding, guide users, and ensure operational excellence. Enjoy the benefits of a fully remote work environment, a fixed schedule, and opportunities for personal development within a multicultural team. Compensation will be in USD.