Remote Enterprise Customer Success Manager – Cloud & Data

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking an Enterprise Customer Success Manager to ensure customer satisfaction and facilitate product adoption. The role involves onboarding customers, managing portfolios, and collaborating with teams to develop engagement plans. Ideal candidates should have a strong IT background with at least 5 years of related experience and excellent customer-facing skills. Proficiency in Spanish and Portuguese is appreciated. The position is remote, with opportunities for personal growth and development worldwide.

Servicios

Personal learning and development budget

Annual compensation review

Team Member Assistance Programme & Wellness Platform

Formación

• 5+ years of work experience in IT, exposure to Linux OS and cloud computing.
• Impeccable customer-facing skills with a passion for cloud technologies.
• Experience improving internal processes and timely project delivery.

Responsabilidades

• Onboard new customers and introduce products.
• Manage customer portfolios and identify growth opportunities.
• Serve as a customer advocate internally.

Conocimientos

Customer-facing skills

Knowledge of agile methodologies

Presentation skills

Team player

Proficiency in Spanish and Portuguese

Herramientas

Salesforce

Jira

Descripción del empleo

A leading tech firm is seeking an Enterprise Customer Success Manager to ensure customer satisfaction and facilitate product adoption. The role involves onboarding customers, managing portfolios, and collaborating with teams to develop engagement plans. Ideal candidates should have a strong IT background with at least 5 years of related experience and excellent customer-facing skills. Proficiency in Spanish and Portuguese is appreciated. The position is remote, with opportunities for personal growth and development worldwide.