Remote Customer Support Team Lead — Build & Scale Fintech Support

Félix; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico is seeking a Customer Support Team Lead. The role involves leading a dedicated team of support specialists to enhance customer experience and operational efficiency. Ideal candidates will have a Bachelor’s degree and experience in fintech with strong analytical and leadership skills. Remote work and a competitive salary of $28,000 MXN gross monthly are offered.

Servicios

Competitive salary

Flexible PTO policy

Health insurance

Opportunities to grow

Formación

• 2+ years of experience leading customer support teams in fintech or tech environments.
• Proven track record of improving processes and operational KPIs.
• Experience collaborating with Product, Engineering, and Operations teams.

Responsabilidades

• Lead a team of 10–15 Customer Support Specialists to achieve performance excellence.
• Monitor key metrics to drive data-driven improvements.
• Design solutions to operational bottlenecks.

Conocimientos

Leadership

Communication

Analytical mindset

Coaching

Conflict resolution

Educación

Bachelor’s degree in Business, Engineering, or related field

Herramientas

Zendesk

Intercom

Salesforce Service Cloud

Descripción del empleo

A financial services company in Mexico is seeking a Customer Support Team Lead. The role involves leading a dedicated team of support specialists to enhance customer experience and operational efficiency. Ideal candidates will have a Bachelor’s degree and experience in fintech with strong analytical and leadership skills. Remote work and a competitive salary of $28,000 MXN gross monthly are offered.