Remote Customer Success & Sales Specialist

Topfoxx; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global eyewear company based in Monterrey is hiring a Customer Service Representative. In this role, you will engage with customers through various channels, resolve inquiries, and enhance customer satisfaction. The position requires strong interpersonal skills and accountability. The starting salary is $6-$8 USD per hour, and after 90 days, sales-based bonuses are possible. Enjoy flexible working conditions and the opportunity for remote work.

Servicios

Performance-based salary

Commission and sales-based bonuses

Free sunglasses

Flexible working hours

Training opportunities

Formación

• 2+ years in a Customer Service position, preferably in e-commerce or fashion.
• Strong interpersonal skills and a sales-focused attitude.
• Must manage performance through KPIs and thrive in a fast-paced environment.

Responsabilidades

• Reply to customer tickets and inquiries in a timely manner.
• Update inventory and process orders and refunds.
• Communicate with other departments and assist with customer satisfaction.

Conocimientos

Interpersonal skills

Empathy

Communication in written and oral English

Organizational skills

Sales-focused experience

Ability to manage multiple projects

Herramientas

Hubspot

Descripción del empleo

A global eyewear company based in Monterrey is hiring a Customer Service Representative. In this role, you will engage with customers through various channels, resolve inquiries, and enhance customer satisfaction. The position requires strong interpersonal skills and accountability. The starting salary is $6-$8 USD per hour, and after 90 days, sales-based bonuses are possible. Enjoy flexible working conditions and the opportunity for remote work.