Remote Customer Success Manager | Retail SaaS Growth

RELEX Solutions; Santiago de Querétaro; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a full-time Customer Success Manager – US LATAM to enhance customer relationships and drive SaaS revenue in Latin America. Candidates should have 2-5 years of experience in Customer Success Management and familiarity with retail supply chain processes. The role requires fluency in English and Spanish, with responsibilities including KPI discussions, customer strategy alignment, and reporting. Flexibility and career progression opportunities offered in a dynamic environment.

Servicios

Career progression

Work-life balance

Formación

• Minimum 2-5 years of relevant work experience in SaaS Customer Success Management.
• Experience with Tier 1 retailers is preferred.
• Process and software solution experience in merchandising or retail.

Responsabilidades

• Build high-quality customer relationships and lead KPI discussions.
• Monitor customer's key performance metrics and take necessary actions.
• Work closely with Service Delivery Manager for upgrades.

Conocimientos

Customer Relationship Management

Retail Supply Chain Knowledge

Fluent in English

Fluent in Spanish

Educación

Relevant Master's or Bachelor's Degree

Herramientas

Demand Planning Software

Space and Assortment Tools

Descripción del empleo

A leading technology company is seeking a full-time Customer Success Manager – US LATAM to enhance customer relationships and drive SaaS revenue in Latin America. Candidates should have 2-5 years of experience in Customer Success Management and familiarity with retail supply chain processes. The role requires fluency in English and Spanish, with responsibilities including KPI discussions, customer strategy alignment, and reporting. Flexibility and career progression opportunities offered in a dynamic environment.