Remote Customer Success Lead – Onboarding & Growth

Hirelatam; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A premier recruitment agency is seeking a Remote Customer Success Manager Lead to manage and develop a team of Customer Success Managers. This role involves driving key performance indicators related to customer onboarding and retention. The ideal candidate will have significant experience in SaaS, strong analytical and communication skills, and a bachelor's degree. This position is fully remote from Mexico, offering a competitive salary based on experience. Be a part of a dynamic team shaping customer experiences.

Formación

• 3+ years of experience leading customer‑facing SaaS teams.
• Proven delivery of onboarding and adoption programs at scale.
• Strong analytical and program management skills.

Responsabilidades

• Directly manage and develop a team of Customer Success Managers.
• Own the customer journey and drive key performance indicators.
• Monitor onboarding and adoption progress through CRM.

Conocimientos

Leading customer‑facing SaaS teams

Cross-functional collaboration

Analytical skills

Communication skills

Educación

Bachelor's degree or equivalent experience

Herramientas

Freshdesk

Tableau

Descripción del empleo

A premier recruitment agency is seeking a Remote Customer Success Manager Lead to manage and develop a team of Customer Success Managers. This role involves driving key performance indicators related to customer onboarding and retention. The ideal candidate will have significant experience in SaaS, strong analytical and communication skills, and a bachelor's degree. This position is fully remote from Mexico, offering a competitive salary based on experience. Be a part of a dynamic team shaping customer experiences.