Remote Customer Service Specialist (Voice/Non-Voice)

FreeUp; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading freelance marketplace is seeking a Customer Service Specialist to support business owners and freelancers. This role offers the opportunity to set your own rates, work from home, and manage your own schedule. Candidates should have prior customer service experience, excellent communication skills, and familiarity with CRM tools. Join a vibrant community dedicated to helping freelancers succeed.

Servicios

24/7 support for freelancers

Webinars and resources for freelancers

Dedicated support team

Formación

• Prior experience as a customer service representative.
• Experience using word-processing software and CRM tools.
• Strong internet connection and organizational skills.

Responsabilidades

• Manage daily virtual assistant tasks for clients.
• Set your own work schedule and rates.
• Support clients as needed in a remote environment.

Conocimientos

Customer service experience

Excellent English communication skills

High-level organizational skills

Top-tier communication and collaboration skills

Herramientas

G-Suite

Salesforce

VOIP

Descripción del empleo

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp:

• Daily Virtual Assistant job opportunities
• Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
• Set your own work from home schedule
• Work and earn as much as you want as a virtual assistant freelancer
• 24/7 support for freelancers
• Webinars, resources, and a Slack workspace to help build your freelance business
• A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements:

• Prior experience as a customer service representative
• Experience using word-processing software and tools (G-Suite, etc.)
• Experience with CRM tools like Salesforce
• Experience using VOIP
• High-level organizational skills
• Top-tier communication and collaboration skills
• Strong internet connection
• Excellent English communication skills (Verbal and written)