Remote Call Center Lead: Global Support & Ops

Elife; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global transportation startup based in Mexico is seeking a Call Center Supervisor with over 5 years of experience in customer support management. The ideal candidate should possess excellent communication skills, strong organizational talent, and be proficient in MS Office, particularly Excel. This role involves supervising daily operations, providing feedback to agents, and enhancing customer satisfaction through effective service procedures. The salary ranges between $18,000 and $28,000 MXN per month with an emphasis on problem-solving in a remote work setting.

Formación

• 5+ years of experience as Customer Support Shift Manager.
• Experience in enterprise company, preferably in tourism.
• Experience leading a small team handling customer service.

Responsabilidades

• Supervise calls to provide feedback to customer support reps.
• Maintain accurate records and document customer service activities.
• Implement an effective customer loyalty program.

Conocimientos

Problem-solving

Communication skills

Organizational talent

Team player

Educación

Bachelor's degree or equivalent

Herramientas

MS Office (especially Excel)

Descripción del empleo

A global transportation startup based in Mexico is seeking a Call Center Supervisor with over 5 years of experience in customer support management. The ideal candidate should possess excellent communication skills, strong organizational talent, and be proficient in MS Office, particularly Excel. This role involves supervising daily operations, providing feedback to agents, and enhancing customer satisfaction through effective service procedures. The salary ranges between $18,000 and $28,000 MXN per month with an emphasis on problem-solving in a remote work setting.