Remote Bilingual TAM — IoT SaaS

Samsara; México; Presencial; MXN 1,373,000 - 1,741,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Account Manager based in Mexico. In this role, you will be responsible for ensuring customer success by delivering measurable business value and managing technical relationships. Ideal candidates will have over 7 years in a technical customer-facing role, be bilingual in English and Spanish, and possess strong problem-solving skills. The position offers a competitive compensation package and flexible working options.

Servicios

Flexible working hours

Health benefits

Remote work opportunities

Formación

• 7+ years experience in a technical, customer-facing role.
• Exceptional technical literacy with troubleshooting skills required.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsabilidades

• Deliver measurable business value to customers.
• Manage a portfolio of accounts and develop success plans.
• Advise customers on best practices and troubleshoot technical issues.

Conocimientos

Technical account management

Consultative problem-solving

Customer relationship management

Bilingual (English and Spanish)

Educación

Bachelor's degree in a technical field

Herramientas

Salesforce

Zendesk

Jira

Tableau

Descripción del empleo

A leading technology company is seeking a Technical Account Manager based in Mexico. In this role, you will be responsible for ensuring customer success by delivering measurable business value and managing technical relationships. Ideal candidates will have over 7 years in a technical customer-facing role, be bilingual in English and Spanish, and possess strong problem-solving skills. The position offers a competitive compensation package and flexible working options.