Remote Bilingual Help Desk Analyst – Spanish/English

Ria; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading global BPO organization is seeking a Customer Support Specialist for a fully remote position in Mexico. The role requires providing support to employees on payroll inquiries via phone and email. Ideal candidates are service-driven, able to communicate clearly in both Spanish and English, and have customer service experience. This position offers a competitive salary and a chance to grow in a dynamic environment.

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong communication skills in both Spanish and English.
• Ability to act with urgency when resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent in Spanish & English

Strong patience and empathy

Proficiency with Microsoft Office Suite

Herramientas

CRM systems (Salesforce preferred)

Descripción del empleo

A leading global BPO organization is seeking a Customer Support Specialist for a fully remote position in Mexico. The role requires providing support to employees on payroll inquiries via phone and email. Ideal candidates are service-driven, able to communicate clearly in both Spanish and English, and have customer service experience. This position offers a competitive salary and a chance to grow in a dynamic environment.