Remote Bilingual Customer Service Associate

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Bilingual Customer Service Representative to join their remote team. The role involves managing customer calls, resolving concerns, and building relationships. Ideal candidates will have at least 1 year of customer service experience and excellent English communication skills. Candidates will work from home, with performance incentives and opportunities for career growth. Experience with CRM and tech-savviness are essential for success in this position.

Servicios

Performance Incentives

Inclusive Culture

Paid Training

Opportunities for Career Growth

100% Work-From-Home

Formación

• At least 1-year proven experience as a Customer Service Representative in B2B/B2C roles.
• Tech savvy with familiarity in cloud services and desktop sharing.

Responsabilidades

• Manage inbound and outbound calls.
• Build sustainable relationships with customers.
• Ensure customer satisfaction in every interaction.

Conocimientos

Excellent English communication skills

Tech savvy

Strong organizational skills

Proactive and detail-oriented

Herramientas

MS Office

CRM software

Descripción del empleo

A leading technology firm is seeking a Bilingual Customer Service Representative to join their remote team. The role involves managing customer calls, resolving concerns, and building relationships. Ideal candidates will have at least 1 year of customer service experience and excellent English communication skills. Candidates will work from home, with performance incentives and opportunities for career growth. Experience with CRM and tech-savviness are essential for success in this position.