Recepcionista

Marriott Vacations Worldwide; Baja California Sur; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Mexico seeks motivated individuals to provide excellent customer service. Responsibilities include welcoming guests, maintaining professionalism, and complying with standards. This role requires a flexible schedule, including evenings and weekends. Ideal candidates are attentive, capable of lifting light objects, and ready to assist guests with their needs. Join a diverse and inclusive team committed to excellence in service.

Formación

• Ability to follow company policies and maintain professionalism.
• Customer service focus with a pleasant personality.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Follow company policies and report unsafe conditions.
• Welcome and anticipate guests' service needs.
• Answer telephones with appropriate etiquette.
• Develop positive working relationships with the team.
• Comply with quality assurance standards.
• Perform reasonable job duties as requested.

Descripción del empleo

CORE WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.