Pro Customer Service Sales

Home Depot; Linares; Presencial; MXN 727,000 - 1,001,000; Jornada completa

Descripción de la vacante

A leading home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member to enhance the experience for professional customers. This role involves supporting contractors and commercial clients through efficient order fulfillment and tailored delivery solutions. Candidates should have strong sales skills, product knowledge, and the ability to provide expert recommendations. Additionally, teamwork and maintaining a clean and organized environment are key aspects of this role. Collaboration is essential for achieving sales goals and ensuring customer success.

Formación

• Experience working in customer service or sales roles.
• Ability to meet monthly sales goals and metrics.
• Excellent interpersonal skills for building customer relationships.

Responsabilidades

• Assist in achieving monthly sales goals.
• Provide expert product recommendations to customers.
• Manage deliveries and ensure customer satisfaction.

Conocimientos

Customer relationship management

Sales proficiency

Strong product knowledge

Bilingual communication

Descripción del empleo

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: SAN CARLOS, CA