Player Support Agent

TransPerfect; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global gaming services company is seeking player support agents. You will process user inquiries, provide solutions, and ensure excellent service. The ideal candidate should have strong communication skills in English, full proficiency in additional languages, and a passion for gaming. This role involves multitasking in a dynamic work environment and requires experience in customer service or related fields. The company values diversity and offers training opportunities.

Servicios

Engaging gaming projects

Multicultural work environment

Professional self-improvement opportunities

Formación

• Strong written and verbal communication skills in English.
• Native level or full proficiency in listed languages.
• Passion for gaming and experience in the gaming industry is ideal.

Responsabilidades

• Processing questions and problems from users through a ticketing system.
• Answering queries on blogs, forums, and social media channels.
• Getting familiarized with the games to advise players.
• Encouraging user loyalty by providing outstanding service.
• Supporting the community managers with ad-hoc tasks.

Conocimientos

Translation

Communication

Customer Service

Organizational skills

Analytical skills

Problem-solving

Social media knowledge

Multitasking

Herramientas

MS Office

Descripción del empleo

TransPerfect Gaming Division

TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

We’re currently looking to expand our vibrant team of top-class player support agents for potential upcoming projects from our leading gaming companies clients.

Specs

English speaking agents

• Mon - Fri 4 PM to 1 AM UTC
• Thu - Mon 4 PM to 1 AM UTC
• Fri - Tue 4 PM to 1 AM UTC
• Sat - Wed 4 PM to 1 AM UTC

Russian speaking agents

• Wed - Sat 4 PM to 1 AM UTC

Portuguese speaking agents

• Wed - Sat 4 PM to 1 AM UTC

Position responsibilities

• Processing questions and problems from users through a ticketing system
• Answering queries on blogs and forums as well as social media channels
• Getting familiarized with the games so you can advise players
• Getting creative in finding solutions to technical problems and bugs
• Encouraging user loyalty by providing an outstanding service
• Contributing to studio-wide community strategies
• Supporting the community managers with ad-hoc tasks

Essential skills and experience required

• Experience in Translation, Communication, Customer Service or similar
• Strong written and verbal communication skills in English
• Native level or full proficiency in the languages listed (knowledge of additional languages is a plus)
• Availability to work weekend shifts
• Passion for gaming and ideally experience working in the gaming industry
• Basic knowledge of social media from both user and professional points of view
• Keen to work in an international environment
• Excellent organizational skills, ability to multitask and adapt to changing priorities
• Good knowledge of MS Office
• Excellent interpersonal skills
• Ability to work independently with minimal supervision as well as part of a wider team
• Strong analytical, troubleshooting, problem-solving and decision-making abilities
• Critical thinking skills to be able readily offer clients and players innovative solutions

We offer

• An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
• The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
• Valuable and transferable work experience in the games industry
• Ongoing training and professional self-improvement opportunities

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

In order to apply, please submit your CV in English

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