Platform Support Specialist

Amdocs; Región Centro; Presencial; MXN 1,085,000 - 1,447,000; Jornada completa

Descripción de la vacante

A global software provider is seeking a Platform Support Specialist to deliver advanced operational support for containerized platforms. This role involves managing Kubernetes clusters, developing automation using Python, and performing Linux administration. Candidates should have strong experience with cloud platforms, troubleshooting, and working in 24/7 support models. A dynamic workplace that embraces diversity and fosters growth is offered, along with exposure to advanced market technologies.

Servicios

Flexible work environment

Diverse and inclusive culture

Exposure to advanced technologies

Formación

• 5+ years in platform/IT operations supporting containerized and/or virtualized environments.
• Strong troubleshooting and analytical thinking in SLA-driven environments.
• Experience with observability stacks and Git-based workflows.

Responsabilidades

• Operate, monitor, and troubleshoot Kubernetes clusters.
• Develop robust Python automation for deployments and health checks.
• Perform Linux administration and support capacity planning.

Conocimientos

Advanced proficiency in Python

Proven Linux administration experience

Proficient in Ansible

Expertise in Kubernetes

Hands-on exposure to cloud platforms

Herramientas

Prometheus

Grafana

ServiceNow

Descripción del empleo

Job ID: 207100
Required Travel: Minimal
Managerial - No
Location: Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Platform Support Specialist provides advanced operational support for containerized platforms and supporting infrastructure in a telecom environment. This role focuses on Kubernetes, Linux, Python, and Ansible automation, with hands-on exposure to cloud platforms. You will ensure platform reliability, performance, security, and scalability while partnering closely with L1/L3 support, application teams, vendors, and infrastructure specialists.

What will your job look like?

• Kubernetes & Containers
  • Operate, monitor, and troubleshoot Kubernetes clusters (incl. RBAC, namespaces, deployments, pods, services, ingress).
  • Manage platform components (Helm charts, operators, registries), and optimize scheduling, autoscaling, and resource quotas.
• Automation & Configuration
  • Develop robust Python automation (deployments, health checks, remediation, reporting).
  • Build Ansible playbooks/roles for configuration management, patching, and drift remediation.
• Linux & Infrastructure
  • Perform Linux administration (user management, package management, security hardening, performance tuning).
  • Support platform capacity planning, patching cycles, and backup/restore operations aligned to RPO/RTO targets.
• Cloud & PaaS
  • Support workloads on cloud platforms (e.g., Azure) and enterprise Kubernetes distributions (e.g., OpenShift).
  • Integrate platform services with observability and secrets management.
• Reliability & Operations
  • Implement proactive monitoring, alerting, and performance tuning (e.g., Prometheus/Grafana, ELK).
  • Resolve L2/L3 incidents, conduct root cause analysis (RCA), and deliver permanent fixes.
• Process & Collaboration
  • Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure SLA adherence and documentation quality.
  • Create and maintain runbooks, SOPs, and knowledge articles; collaborate with application owners, developers, and vendors.

All you need is...

Mandatory Requirements

• Advanced proficiency in Python (beyond basic scripting; production-grade tooling/automation).
• Proven Linux administration experience (troubleshooting, performance, security).
• Proficient in Ansible (playbooks, roles, inventories, CI/CD integration).
• Expertise in Kubernetes (operations, troubleshooting, scaling, security).
• Hands-on exposure to cloud platforms (e.g., Azure; OpenShift/RHOCP experience is a plus).

Required Skills & Experience

• 5+ years in platform/IT operations supporting containerized and/or virtualized environments.
• Strong troubleshooting, analytical thinking, and incident/RCA discipline in SLA-driven environments.
• Experience with observability stacks (Prometheus, Grafana, ELK) and Git-based workflows.
• Familiarity with networking fundamentals (DNS, TCP/IP, load balancing, certificates/TLS).
• Experience with ITSM tools (ServiceNow) and change management best practices.
• Ability to work in a 24×7 support model with rotational on-call.

Preferred Qualifications (Nice to Have)

• VMware stack experience (vSphere, ESXi, vCenter).
• Experience with Helm, Operators, and container registries.
• Knowledge of security practices (RBAC, PodSecurity, secrets management).
• Exposure to databases (Snowflake, NoSQL) for platform-integrated services.
• CI/CD tooling (Jenkins, GitLab CI) and Infrastructure-as-Code practices.

Why you will love this job:

• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce