People Experience Advisor Sales

Mondelēz International; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global snack company in Mérida, Mexico, is seeking a specialist in service operations to enhance process efficiency. The role involves ensuring compliance with service agreements and developing standard operating procedures. Candidates should have experience in process design and effective communication skills, as well as a team-oriented mindset. Join a company known for its commitment to employee well-being and innovation.

Servicios

Work-life balance practices

Flexible working hours

Open workspace

Formación

• Experience in your specific process area.
• Working knowledge in a shared service organization.
• Ability to communicate effectively and take initiative.

Responsabilidades

• Ensure service level agreements and obligations are met.
• Drive standardization and simplification of processes.
• Lead continuous improvement processes for the team.

Conocimientos

Process design and mapping

Effective communication

Team player

Business requirement gathering

Influencing others

Descripción del empleo

Overview

Are You Ready to Make It Happen at Mondelēz International?

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking.We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Service Operations (Delivery) Global Business Services