People & Culture Director

SLS Playa Mujeres; Isla Mujeres; Presencial; MXN 1,097,000 - 1,647,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Isla Mujeres is seeking a Director of People & Culture to lead the overall strategy. You will be responsible for building high-performing teams and ensuring compliance with labor laws and corporate policies. The role requires exceptional communication skills and a strong background in luxury hospitality. Create a positive workplace culture and manage employee experiences during pre-opening and operational phases. Advanced English proficiency is required.

Formación

• Previous experience as Director or Senior Manager of Human Resources/People & Culture in luxury hospitality.
• Strong knowledge of Mexican labor law, union relations, and compliance processes.
• Exceptional communication skills and emotional intelligence.

Responsabilidades

• Lead the overall People & Culture strategy for the hotel.
• Design and execute the onboarding process for new hires.
• Ensure compliance with Mexican labor laws and corporate policies.
• Foster a positive and performance-driven work environment.

Conocimientos

Leadership

Communication

Emotional intelligence

Knowledge of labor law

Descripción del empleo

Lead the overall People & Culture strategy for SLS Playa Mujeres, ensuring an organizational culture aligned with the values of SLS, Ennismore, and Accor. This role is responsible for building high-performing teams, ensuring legal and corporate compliance, and delivering exceptional employee experiences throughout the pre-opening, opening, and operational phases of the hotel.

Key Responsibilities

• Ensure all leaders and team members understand and embody the values of SLS, Ennismore, and AIC.
• Design and execute the onboarding process across all hiring phases, guaranteeing a premium and consistent experience.
• Coordinate and facilitate corporate trainings such as SLS / Ennismore Induction, Personal Best Training, and other brand programs.
• Foster a positive, collaborative, and performance-driven work environment.
• Strengthen talent development through training plans, cross-training initiatives, and leadership programs.
• Ensure full compliance with Mexican labor laws, corporate policies, internal processes, and union regulations.
• Oversee administrative processes including terminations, absences, lateness, onboarding, and offboarding.
• Manage internal investigations and maintain accurate documentation.
• Work closely with the GM, VP People & Culture Americas, RVP P&C, and VP of Openings.
• Participate in regional meetings and build strong connections within the Ennismore / Accor network.
• Collaborate with key departments: Finance, Sales, Marketing, Revenue, PR, and Legal.
• Ensure smooth and consistent communication between corporate and property teams.
• Participate in P&L reviews, forecasting discussions, and alignment on hotel goals and priorities.

Expected Outcomes

• Build a fully staffed team aligned with luxury standards and a stable work environment.
• Implement all corporate processes efficiently and in full compliance.
• Ensure the hotel operates with a strong, service-driven culture.
• Serve as a trusted link between property, ownership, and corporate teams.

Professional Profile

• Previous experience as Director or Senior Manager of Human Resources / People & Culture in luxury hospitality.
• Strong knowledge of Mexican labor law, union relations, and compliance processes.
• Exceptional communication skills, emotional intelligence, and the ability to influence executive-level leaders.
• Advanced English required.