Partner Success Senior Manager

Gympass; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading wellness company in Mexico City seeks a Senior Manager for Strategic Partnerships to drive growth and performance of the partner network. This role includes direct leadership of a team, managing key accounts, and ensuring successful partnerships through effective negotiation and strategic planning. Candidates should have prior experience in account management, a Bachelor's degree, and fluency in English. Competitive benefits and flexible work arrangements are offered.

Servicios

Health, dental, and life insurance

Flexible working hours

Home office stipend

Career growth opportunities

Formación

• Proven experience in Partner Success or Account Management with high-value accounts.
• Fluency in English for global communication and stakeholder management.
• Expert proficiency in Salesforce, Zendesk, and Microsoft Office.

Responsabilidades

• Lead and coach a team focused on delivering partner success.
• Manage operations for effective conflict resolution.
• Define goals aligning with global Partnership strategy.

Conocimientos

Leadership

Account Management

Data Analysis

Proactivity

Collaboration

Educación

Bachelor’s degree

Herramientas

Salesforce

Zendesk

Microsoft Office

Tableau

Descripción del empleo

Your wellbeing, our mission. Join a company shaping a healthier world.

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

The Strategic Partnerships Senior Manager role sits within the Partnerships Mexico organization at Wellhub. This area is responsible for driving the growth and performance of our partner network across the country, including gyms, studios, and other wellness providers. Its mission is to ensure partners achieve sustainable success on our platform through strong commercial strategies, effective negotiations, and consistent operational support. The Strategic Partnerships Senior Manager will be accountable for managing and developing a team focused on delivering best-in-class success to our partners, as well as signing new partnerships in the country. In addition to leading the team, this role will also directly manage key accounts, ensuring strategic alignment, strengthening long‑term relationships, and driving the overall performance of high‑impact partners. Working closely with cross‑functional teams, the Strategic Partnerships Senior Manager will contribute to strategic planning, execution, and continuous improvement of processes that maximize partner satisfaction, operational excellence, and business results.

YOUR IMPACT

• Provide direct leadership and coaching to the team, fostering a culture of high performance, accountability, and continuous development.
• Manage team operations, including workload redistribution and effective conflict resolution, to ensure balanced capacity and execution.
• Define and ensure clear execution of goals and KPIs aligned with the global Partnership strategy.
• Lead pipeline and performance reviews to monitor team output, identify gaps, and implement immediate course‑correction strategies.
• Act as the point of escalation for complex operational and relationship issues involving Tier 1‑4 partners, ensuring swift and effective resolution.
• Maintain continuous and clear communication with internal and executive leadership.
• Serve as the primary interface for cross‑functional collaboration with Finance, Marketing, Clients and other cross‑functional teams to streamline processes and advocate for partner needs.
• Elevate overall partner satisfaction, drive financial performance, and ensure operational consistency across the Tier 1‑4 portfolio.
• Proficiency in performance management systems and platforms, including Salesforce, Zendesk, Microsoft Office, Tableau, and internal performance dashboards.
• Proven ability to analyze complex data from performance dashboards to inform coaching and strategic decisions.

WHO YOU ARE

• Proven prior experience in Partner Success, Account Management, or Sales roles managing high‑value accounts.
• Bachelor’s degree required.
• Fluency in English is mandatory for global communication and stakeholder management.
• Expert proficiency in key platforms, including Salesforce (CRM), Zendesk (Support/Service), and Microsoft Office.
• Proficiency in data visualization and analysis tools, such as Tableau, Metabase.
• Familiarity with performance reporting dashboards is essential.
• Proactivity, sense of urgency, organization, teamwork.
• Fit with Wellhub: Candidates who thrive at Wellhub are highly adaptable, data‑driven, and comfortable working in a fast‑paced, growth‑oriented environment where collaboration and ownership are essential. They should be motivated by a mission‑driven culture focused on improving people’s well‑being and be eager to build strong relationships with partners while navigating dynamic business challenges.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidad para Candidatos.