Partner Operations Claims Analyst

Bloomcg; Ciudad de México; A distancia; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A technology consulting firm seeks a full-time consultant based in Latin America to provide operational support to their Microsoft client. Candidates should have 3-5 years of experience managing processes, strong customer service skills, and proficiency in both English and Spanish. This role involves managing Market Development Funds programs and requires excellent organizational and communication skills.

Formación

• 3-5 years of experience in building and managing processes.
• Proficiency in English and Spanish; Portuguese is a plus.
• Passion for customer service and results-driven.

Responsabilidades

• Support and manage operational processes for Market Development Funds Programs.
• Process and track retail programs, offers, and claims.
• Provide high-quality support to key partners.

Conocimientos

Partner management

Customer service

Problem-solving

Organization skills

Communication

Herramientas

Excel

PowerPoint

CRM Dynamics 365

PowerBI

Descripción del empleo

This is a great opportunity to join a dynamic Outsourced Team with our Microsoft client. We are looking for a full-time consultant based in Latin America (preferably Colombia, Mexico, or Brazil), to join our team that provides operational support to the retail business, helping the Sales and Marketing Teams manage investments with partners.

The ideal candidate is process-oriented, enjoys partner management, and has solid experience and understanding of partner incentive programs, including Market Development Funds (MDF). Because this role often interfaces with internal teams and external partners, you love putting on your customer service hat and utilizing your friendly demeanor to ensure the client, field, and partners are successful.

Responsibilities

• Support and manage operational processes for Market Development Funds Programs and Investment Programs
• Process and track multiple retail programs, offers and marketing claims
• Provide white-glove support to key partners and internal Microsoft teams as a SME for program specifics
• Hold stakeholders accountable for deliverables
• Analysis & Audit
• Ensure claims and payments are accurate and meet audit and compliance standards
• Provide content and data analysis for internal and external business reviews
• Daily and weekly communications

Qualifications

• 3-5 years of practical experience in building and managing processes
• English and Spanish language proficiency. Portuguese a plus.
• A passion for excellent customer service and support, tenacious follow through and drive for closed-loop results
• Proactive team player with the ability to work independently and apply independent judgment to accomplish tasks
• Strong organization skills - demonstrated ability to manage multiple deadlines, trackers and complex program requirements with excellent problem-solving skills, experience in auditing reports and financial data
• Strong written and verbal communication skills – ability to communicate the right level of detail to partners and leadership teams.
• Familiarity with Microsoft marketing and incentive programs and tools (ex. Partner Center, MPT, IPI, MS Sales)
• Experience with Microsoft programs, specifically Excel, Outlook, PowerPoint, Microsoft Dynamics 365 (CRM), PowerBI