OTR Manager Jr., AMZL

Amazon; Santa Catarina; Presencial; MXN 35,000 - 45,000; Jornada completa

Descripción de la vacante

A leading global logistics provider is seeking an Operations Manager to oversee the delivery station operations in Santa Catarina. This role requires strong leadership to manage team performance, ensure a safe working environment, and implement process improvements. Candidates should have a high school diploma, managerial experience, and basic English proficiency, along with a willingness to work flexible schedules including weekends. The position emphasizes safety, service quality, and effective customer experience management.

Servicios

Inclusive workplace culture

Opportunities for advancement

Support for accommodations during hiring process

Formación

• Completion of a High School diploma is mandatory.
• Availability for flexible scheduling, including weekends and holidays.
• Basic English skills (A2) are required; advanced English is preferred.
• At least 2 years of previous experience, including 1+ year in a management role.
• Experience with Lean manufacturing tools would be valuable.

Responsabilidades

• Oversee daily operations at the delivery station.
• Manage team duties and communications with stakeholders.
• Maintain safety protocols and ensure a secure working environment.
• Monitor sorting operations and driver dispatch to improve efficiency.
• Train and develop team members to enhance work performance.

Conocimientos

Leadership

Process Improvement

Adaptability

Educación

High school diploma

Bachelor's degree

Herramientas

Lean manufacturing Tools

Descripción del empleo

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main Activities

• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Supervisory Responsibilities

• You will be part of the Amazon Logistics Team, responsible of the day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

Job Tasks and Requirements (Daily)

• Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.

Key Job Responsibilities

• Train and develop people
• Implement Continue Improvement Projects
• Build bonds between all stakeholders and peers

Qualifications

• Completed High school diploma
• Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Basic English (A2)
• +2 years of previous experience
• 1+ year as people manager
• Completed Bachelor degree
• English Advanced
• 3+ years of previous experience
• Lean manufacturing Tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.