Oracle RDBMS Escalation Lead — Executive Updates

Oracle; Región Centro; Presencial; MXN 1,442,000 - 1,804,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Escalation Manager with excellent Oracle RDBMS technical experience across the entire database stack. The role involves managing customer escalations, coordinating technical resources, and providing executive-level updates. Candidates must possess strong analytical and problem-solving skills and the ability to lead effectively in high-pressure situations. This position requires independence and self-reliance in handling complex technical issues while communicating clearly with stakeholders.

Formación

• Strong technical leadership and problem-solving skills in high-pressure environments.
• Experience with Oracle RDBMS stack, including performance tuning and recovery.
• Ability to work independently as the contact for Sustaining Engineering.

Responsabilidades

• Manage customer escalation and review issues effectively.
• Coordinate technical resources for problem resolution.
• Provide clear status updates to Executive levels.

Conocimientos

Oracle RDBMS technical experience

Analytical skills

Technical problem solving

Leadership and coordination

Communication with stakeholders

Descripción del empleo

A leading technology company is seeking a Customer Escalation Manager with excellent Oracle RDBMS technical experience across the entire database stack. The role involves managing customer escalations, coordinating technical resources, and providing executive-level updates. Candidates must possess strong analytical and problem-solving skills and the ability to lead effectively in high-pressure situations. This position requires independence and self-reliance in handling complex technical issues while communicating clearly with stakeholders.