Operations Sales Manager

Beiersdorf AG; Ciudad de México; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A global skincare company is seeking an Operations Manager based in Mexico City. This role entails overseeing the operational and training strategy for our outsourced team, managing performance KPIs, and collaborating across departments to enhance business impact. Ideal candidates will have a university degree, 3 years of experience in operations and team management, and strong analytical skills. We value diversity and commitment to equal opportunities for all employees.

Formación

• 3 years’ experience in Operation areas.
• 3 years managing teams.
• Strong analytical skills and strategic vision required.

Responsabilidades

• Develop and oversee operational and training strategy for the outsourced team.
• Define performance targets for the Dermoadvisor team.
• Conduct post-mortem analysis for key training campaigns.

Conocimientos

KPIS Management

Stakeholders Management

Intermediate-Advanced English

Strategic vision

High level of analytical skills

Leadership

High Collaboration

Educación

University Degree or comparable

Descripción del empleo

Your Tasks

Role Purpose:

The Operations Manager is responsible for desining, delivering and overseeing operational and training strategy for our outsourced team of Supervisors and Dermoadvisors, as well as for the Sales Force of our key customers. Additionally, they are responsible for quantifying the impact of these actions in terms of Sell Out, MS, and profitability, ensuring the maximum and most effective business impact possible.

Main Accountabilities:

• Develop & ensures the strategy of our DAs in terms of coverage and frequency of stores vistis in our different customers. Also aligns with our customers the implementation of this operational plan.
• Defines and tracks the monthly performance targets of our Dermoadvisor team (SO, brand knowledge and plan coverage). Per store, region and national scale
• Analysis and study of competitors in the market to adjust strategies. Builds the monthly competition activities report.
• Develop and implement the training strategy for the Agency team (Supervisors and Dermoadvisors) and the sales force of our main customers, aligned with our innovation and promotional campaigns for the year, both in-person and virtual. Define the annual training game plan by channel/category.
• Define and track performance KPIs for the Agency team: Sell Out (including MS by region), knowledge level, execution, and profitability. Also, define the optimal coverage (routing) for the team to ensure a high impact in terms of SOB and Budget.
• Conduct post-mortem analysis for key training campaigns (mainly innovations).
• Develop BTL campaigns (Activation) for strategic customers to enhance the shopper's buying experience, such as the Visit schedule.
• Ensures the execution of different loyalty programs for the Multibrand DAs of our customers. Also the propose targets of the incentive programs (push moneys) for the sales force team of our customers.
• Preparation and submission of weekly reports on task management and work plan compliance. Also in terms of SO performance indicators.
• Ensure tracking results monthly and that local action plans are in place by store.Prepare, control, and execute the Annual Budget (MB) for training, as well as the portion of the Budget related to sales tools for Dermoadvisors: Minis/Sachets, Testers (FoC), and Promotional items.
• Guide the Operational Plan and communicate the monthly and quarterly implementation plans to the internal team and Agency.
• Manage relationships and negotiations with POS agencies.
• Collaborate with marketing, S&CM, operations, sales and customer sales teams to create and implement training plans.

Your Profile

Knowledge, Skills and Experience:

• University Degree or comparable
• 3 years’ experience in Operation areas
• 3 years managing teams
• KPIS Management
• Stakeholders Management
• Intermediate-Advanced English
• Strategic vision
• Thinking ahead
• High level of analytical skills
• Driving Results: Priorization & Simplicity
• High Collaboration
• Leadership

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

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