Operations And Support Associate (Remote)

Emora Health; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare technology company is looking for an Operations Associate to join their remote team. The role involves direct communication with patients and families to support care and improve operational workflows. Ideal candidates will have excellent English fluency, strong problem-solving skills, and experience with data management tools. This position offers a competitive salary of $13,000 – $20,000 per month and opportunities for career growth within a diverse team dedicated to transformative healthcare.

Servicios

Competitive salary and benefits

Opportunity for career growth

Diverse and international team

Formación

• C2 level certification in English desired.
• Passionate about supporting behavioral healthcare.
• Responsive and flexible with detail management.

Responsabilidades

• Communicate directly with patients and their families.
• Coordinate care with therapists and psychologists.
• Develop scalable processes to improve operational efficiency.

Conocimientos

Excellent written and verbal fluency in English

Empathetic communication

Time management

Problem solving

Attention to detail

Data manipulation

Herramientas

Google Sheets

Excel

Descripción del empleo

Emora Health – Operations Associate

Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, and other challenges. We are a venture‑backed company with a vision of providing more effective and personalized care for every child, teen and young adult in need.

Operations & Support Associate at Emora Health

This position is critical in ensuring patients receive the care that they need and that Emora Health can reach the most patients with the highest quality of care. You will be an early member of a growing world‑class operations and support team that will enable better care for patients across the United States.

What You’ll Do

• Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care.
• Partner closely with our therapists and psychologists to help with seamless coordination of care.
• Identify new opportunities to enhance patient operations and support workflows and help launch new patient engagement strategies.
• Lead the scaling of growing operations over time, coordinating across teammates and supporting new teammates as they come on board.
• Develop and implement scalable processes to improve operational efficiency, system and data improvements.
• Track and report operational performance across relevant KPIs, conducting deep‑dive investigations to understand the “why” behind how metrics are performing.
• Work cross‑functionally with operations, leadership, and clinical teams.
• This is a remote role.

Who You Are

• Excellent written and verbal fluency in English (C2 level certification desired).
• Passionate about supporting patients and families in providing life‑changing behavioral healthcare.
• An empathetic communicator who can understand and connect with a broad range of patients, families, and their needs.
• Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes, inquiries, and projects.
• Demonstrated strengths in planning, time management, problem solving, and attention to detail.
• Ability to work US Eastern Time hours.
• Experience with Google Sheets or Excel, with the ability to manipulate data and build reporting, is required.
• Past experience working in finance, operations, or at a high‑growth company is preferred, but not required.

What We Offer

• Competitive salary and benefits.
• Opportunity for career growth.
• A chance to make a tangible difference in our patients’ lives.
• A diverse and international team devoted to Emora Health’s mission.

Pay: $13,000 – $20,000 per month.

Equal Opportunity Employer

Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.