Observability & Operations Manager

PepsiCo; Miguel Hidalgo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global food and beverage company is seeking an Observability & Operations Manager to drive technical leadership in their Operations Center. The ideal candidate will have at least 5 years of experience in an IT Command Center and strong expertise in AIOps tools, incident management, and automation. This role involves enhancing operational stability and performance while collaborating with teams to implement solutions. The work environment promotes diversity and personal development through various training and recognition programs.

Servicios

Financial wellness programs

Flexible work-life balance

Recognition programs

Opportunities for training and development

Formación

• 5 years of experience in an IT Command Center.
• Experience with observability and AIOps tools.
• Strong background in incident management and automation.

Responsabilidades

• Lead technical efforts in PepsiCo’s Operations Center.
• Drive AIOps and incident management processes.
• Collaborate to enhance operational stability and performance.

Conocimientos

AIOps tools knowledge

Incident management

Technical leadership

Automation skills

Agile/Scrum experience

API development

Herramientas

Azure

AWS

Kubernetes

Python

ElasticSearch

Splunk

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more : PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

As Observability & Operations Manager your responsibilities would consist of :

• Perform the role of a technical lead specialist in PepsiCo’s Operations Center and drive overall S&T stability
• Drive the success of an AIOps based Command Center through anomaly detection, proactive identification of incidents, providing technical insights during major incidents, supporting the global major incident process, and providing senior management updates
• Work with Operations leads and SMEs to provide solutions following best practices for monitoring and automation to ensure maximum business benefits
• Work with DevSecOps teams to provide reliability for services to minimize business impact
• Work directly with Major Incident Managers and MSPs to identify root cause for high and critical incidents and opportunities for automation
• Provide technical and process guidance to team members and MSPs
• Identify opportunities to improve operational stability and performance
• Partner with Problem management team and MIM’s to identify opportunities with monitoring and operations
• Focus on improving the Mean Time to Resolve (MTTR) for major incidents and improve Mean Time to Detect (MTTD)
• Collaborate with our Observability and Hyper Automation teams to enable more observability for PepsiCo’s Operations Center and increase our automation capabilities.

Qualifications

Who Are We Looking For?

• 5 years of experience in an IT Command Center
• Technologies – Azure, AWS, PCF, Kubernetes, Linux, Windows, VMware, AWS, Cisco, F5, Palo Alto.
• Experience with observability, AIOps tools and methodology of products such as Splunk, ElasticSearch, AppDynamics, Dynatrace, Solarwinds, Nagios, Graphite, Grafana, Prometheus Solution Mgr., Focus Run, Datadog, BigPanda, MoogSoft, ITOM etc.
• AIOPS : Moogsoft, Big Panda, UiPath, ServiceNow ACC, Robotic Processing, Artificial Intelligence (AI) and Machine Learning (ML) Frameworks
• Automation / self-heal capability enablement & Observability and AIOPS : Ansible, DataDog, Grafana, Prometheus, ELK, Elastic, Kibana, Kafka, CloudWatch, Apache, Focus Run, TWS, SAP Solman, Nimsoft, ELK, AppDynamics, Splunk
• API development using 3rd party libraries, REST / API
• Development expertise in Python, PowerShell and shell scripting
• Experience with Agile / Scrum methodology
• Management of Vendors

What can you expect from us :

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.