NTW C&E LATAM Eng Doc Mgmt & Quality

Ericsson; Tlalnepantla; Presencial; MXN 1,294,000 - 1,665,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking a Head of MACS NTW Engineering Troubleshooting. This role requires extensive leadership in service delivery, management of technical documentation, and a commitment to driving project success while promoting diversity. The ideal candidate has a background in Engineering or Business, with strong experience in Telecom networks and crisis management. Fluency in Portuguese, Spanish, and English is essential for effective communication across teams.

Formación

• Proven experience in Engineering and Ericsson Solutions.
• 3+ years in leadership positions required.
• 5 years of experience in Telecom Network industry essential.

Responsabilidades

• Lead technical documentation distribution and validation.
• Drive project quality and installation timelines.
• Ensure EHS strategy implementation.

Conocimientos

Leadership in Matrix environment

Service Delivery experience

Consultative Selling Skills

Proficiency in Portuguese

Proficiency in Spanish

Proficiency in English

Crisis management

Educación

University Degree in Business or Engineering

Descripción del empleo

Join our Team

The Market Area Americas (MACS) represents a world of opportunities for us at Ericsson. The rich diversity of cultures and our strong commitment to diversity and inclusion are just a couple of our unique strengths. MACS is at the forefront of 5G technology and is a trailblazer in innovation, with our Networks organization playing a crucial role in thought leadership and value Argumentation in this dynamic market area, where the pace of change is rapid and business realities vary across the more than 100 countries where we operate.

We are looking for a Head of MACS NTW Engineering Troubleshooting who will report to the Head of MACS NTW Central Engineering LATAM.

This role will act as the service delivery leader for the entire team responsible for interaction with Field technicians, quality experts, training, and review of technical documentation. Your role as leader will drive project quality, shorten time of installation and you will contribute to the overall success of MACS and Group Objectives.

What will you do:

• Secure the distribution of technical documentation across the delivery centers (SAGN, Vendors/3Ps, internal) in accordance with customer project requirements of costs, quality and time
• Validation of quality, FTR of technical documentation created for customer projects
• Review of Proof of Delivery for PO release (ASPs) when production is assigned external to Ericsson
• Benchmark between different delivery centers assigned for technical documentation
• Internal documentation production (in case of low demand)
• Drive improvement programs in Vendors/ASPs or SAGND when FTR and Quality standards are not met
• Follow up on OKR related with quality and first time right for installation and validation of technical documentation
• Close cooperation with Customer Engineering Responsible, Construction, Sourcing, PMO during project execution and acceptance.
• Ensure the effective implementation of the Environment and Occupational Health and Safety (EHS) strategy in LATAM, including fulfillment of legal local requirements.
• Uphold high standards of Ethics, Compliance, and Integrity within the organization by consistently integrating ethical considerations into every action, guided by the principles of Purpose, Principle, and Perception (the 3 P's).
• To promote diversity within your unit aligned with Ericsson targets.

You will bring

• Proven experience in Engineering, Ericsson Solutions, Bill of Material, Inventory and Material Management
• Effective Leadership in Matrix environment with large geographical spread
• Leadership experience within complex and demanding service delivery roles.
• Strong Service Delivery experience and NRO portfolio knowledge, both Services and Products
• Experience in crisis management linked to business continuity.
• Solid experience of working with a diverse customer base and workforce
• Customer Intimacy in Brazil and Mexico
• Proven track record in transforming organizational culture and driving efficiency through automation and simplified customer engagement approaches.
• Consultative Selling Skills, fluent across engagement models – techno-commercial product engagement, Services engagement
• Ability to work collaboratively in cross-functional teams and manage competing priorities effectively.
• Health & Safety operational processes, relevant legal requirements
• Financial Understanding
• Coaching and Mentoring
• Capability to collaborate effectively with local employee representatives (where applicable)
• Presentation, communication, and influence skills
• Proficiency in Portuguese, Spanish and English is a requirement.
• University Degree in Business, Engineering

Experiences

• 3+ years in leadership positions
• 5+ years’ experience as Service Delivery, Construction or Techno Commercial experience
• 5 years of experience from Telecom Network industry
• Strong personal track record and experience of network rollout

This position will be based in Brazil or Mexico.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Brazil (BR) || Sao Paulo

Req ID: 774819