Mexico SaaS Implementation Lead — Onboarding & Go-Live

Base.com Brazil; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology-driven e-commerce platform is seeking an Implementation Specialist to lead customer onboarding in Mexico. This role requires 2+ years of experience in implementation or customer success within a SaaS environment. Applicants should have strong e-commerce platform experience and excellent communication skills. The position offers a hybrid work model, competitive compensation, and the chance to work with top-tier teams. Join us to help shape the future of global e-commerce.

Servicios

High-impact role in a strategic market

Competitive compensation

Real opportunities for career growth

Formación

• 2+ years of experience in Implementation or Customer Success in a SaaS company.
• Strong experience working with e-commerce platforms or marketplaces.
• Proven ability to manage multiple implementations simultaneously.

Responsabilidades

• Lead end-to-end implementation and onboarding of new Base customers.
• Guide customers through system setup to ensure full functionality.
• Develop, document, and optimize implementation processes.

Conocimientos

Implementation experience

E-commerce knowledge

Customer success management

Strong communication skills

Process-oriented mindset

Fluent English

Descripción del empleo

A technology-driven e-commerce platform is seeking an Implementation Specialist to lead customer onboarding in Mexico. This role requires 2+ years of experience in implementation or customer success within a SaaS environment. Applicants should have strong e-commerce platform experience and excellent communication skills. The position offers a hybrid work model, competitive compensation, and the chance to work with top-tier teams. Join us to help shape the future of global e-commerce.