Merchant Growth Account Manager - Mexico

Alibaba; Xico; Presencial; MXN 898,000 - 1,258,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking an Account Manager to enhance merchant performance in Mexico. This role involves optimizing service delivery systems, executing local training programs for merchants, and utilizing data insights to support sales teams. Candidates should have over 3 years of experience in e-commerce operations with strong communication skills and a customer-centric mindset. Fluency in business English is required. This role aims to drive business growth through effective collaboration and merchant engagement.

Formación

• 3+ years of experience in e-commerce merchant operations or category management.
• Strong empathy to understand and address merchant pain points.
• Proven experience in program development and execution.

Responsabilidades

• Optimize service delivery systems for new merchants.
• Plan and execute local merchant training programs.
• Leverage data insights to support sales teams.
• Provide feedback for product improvement.

Conocimientos

E-commerce operations

Customer-centric mindset

Communication skills

Data-driven approach

Descripción del empleo

A leading e-commerce company is seeking an Account Manager to enhance merchant performance in Mexico. This role involves optimizing service delivery systems, executing local training programs for merchants, and utilizing data insights to support sales teams. Candidates should have over 3 years of experience in e-commerce operations with strong communication skills and a customer-centric mindset. Fluency in business English is required. This role aims to drive business growth through effective collaboration and merchant engagement.