Medical Virtual Assistant (Spanish - English Bilingual)

Winning Assistants; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A medical practice is seeking a Medical Virtual Assistant to support front office operations and patient communication. This full-time, remote position is open to candidates based in Latin America, especially those who are bilingual in English and Spanish. The role includes appointment scheduling, patient inquiries, and coordination with healthcare providers, requiring a compassionate approach and at least one year of relevant experience. The position offers flexibility and support for contractor needs.

Servicios

Dedicated HR & Contractor Support Team

Premium VPN Access (Optional)

HIPAA & Cybersecurity Training

Access to Tools & Resources

Optional Performance-Based Incentives

Formación

• At least 1 year of experience in medical front office or care coordination roles.
• Proficient in speaking and writing English and Spanish.
• Must be able to submit a background check before onboarding.

Responsabilidades

• Support daily front office operations and patient communication.
• Handle appointment scheduling and insurance verification.
• Manage patient records and coordinate with healthcare providers.

Conocimientos

Strong communication skills in Spanish

Strong communication skills in English

Customer service skills

Detail-oriented

Compassionate and polite demeanor

Herramientas

Elation or similar EMR systems

Descripción del empleo

Overview

Job Opportunity: Medical Virtual Assistant (Spanish - English Bilingual)

Job Code: [M-PPC-R]

Position Type: Full-Time (40 hours/week)

Work Schedule: Monday to Friday

Work Time: 8:00 AM – 5:00 PM CST

Salary: $5 – $8 / hour (based on experience)

Workplace: Remote

Preferred Candidate Location: Philippines & Latin America

About Our Client

They are a private medical practice focused on helping patients achieve optimal health and wellness through a proactive, lifestyle-centered approach. Their services include adult primary care, weight management, and lifestyle medicine.

Primary Role

The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers.

Key Responsibilities

• Appointment scheduling and patient communication
• Insurance verification and claims processing
• Referral coordination
• Patient records management
• Coordination with providers and healthcare partners
• Handling patient inquiries via phone, email, and messaging platforms
• Incoming fax management
• Email and text management, including sorting, responding, and prioritizing
• Billing-related administrative support
• Serving as provider and patient care coordinator
• Support for remote patient monitoring activities

Note: This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.

Qualifications

• Strong communication skills in both Spanish and English (excellent verbal and written)
• At least 1 year of experience in medical front office, medical administrative, or care coordination roles
• Strong healthcare administrative background
• Familiarity with Elation or similar EMR systems is a plus
• Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support
• Professional and polished phone presence
• Patient, compassionate, and polite demeanor
• Highly detail-oriented and thorough
• Ability to manage multiple tasks simultaneously

Basic requirements

• Must be proficient in speaking and writing English & Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.