Marketing CRM QA Lead

Appnovation; Ciudad de México; A distancia; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A global digital services provider in Mexico City is seeking a Marketing CRM QA Lead to create and deliver a comprehensive QA strategy for Salesforce Data Cloud and Marketing Cloud. The ideal candidate will have over 10 years of experience in DevOps and Software QA, with a strong emphasis on test automation and Agile methodologies. Join a collaborative team that values both personal and professional growth, offering a variety of benefits to support work-life balance.

Servicios

Work-life Balance

Health Benefits Package

Mental Health Support

Fitness Allowance

D,E&I Initiatives

Formación

• 10+ years of experience in DevOps and Test Engineering/Software QA.
• Senior-level understanding of various testing types and a hands-on approach.
• Proven experience with Agile (SCRUM, SAFE) development methodologies.

Responsabilidades

• Develop and manage a modern, agile-aligned test strategy for product releases.
• Oversee testing delivery and establish performance metrics.
• Proactively identify and mitigate risks in testing plans.

Conocimientos

Test automation

DevOps concepts

Agile methodologies

Data analysis

Communication skills

Herramientas

Salesforce Data Cloud

Salesforce Marketing Cloud

AWS services

Descripción del empleo

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.

As a Marketing CRM QA Lead, you will be responsible for creating and delivering a comprehensive QA strategy for a program rolling out Salesforce Data Cloud and Marketing Cloud to over global markets. You'll work at the program level, defining the overall testing strategy and overseeing its execution across multiple interconnected product teams.

KEY RESPONSIBILITIES

Strategic Leadership: Develop and manage a modern, agile-aligned test strategy and high-level test plans for major releases across four interconnected product teams.

Quality Governance: Oversee testing delivery, establish working practices and performance metrics, and ensure testing meets industry standards and best practices.

Process Improvement: Actively participate in all stages of product development, identifying and implementing process improvements, coaching teams on "Definition of Done," and defining quality requirements for releases.

Risk Management: Proactively identify and mitigate risks, establishing a common practice for documenting and managing risks as part of test plans.

Reporting: Establish and manage a QA reporting framework to provide visibility into progress, plans, and issues to development teams and management.

Collaboration: Work with various lead-level stakeholders to ensure end-to-end testing is conducted to a high standard.

QUALIFICATIONS

Must Haves:

Experience: 10+ years of experience in DevOps and Test Engineering/Software QA.

QA Expertise: A senior-level understanding of various testing types (functional, regression, risk-based, etc.) and a hands-on approach with a strong focus on test automation.

DevOps: A strong understanding of DevOps concepts, including CI/CD, and how testing integrates into these processes.

Methodologies: Proven experience with Agile (SCRUM, SAFE) development and testing methodologies.

Strategic Leadership: Proven track record of defining a test strategy at the ART (Agile Release Train) level and coaching QAs across product scrum teams.

Data Analysis: The ability to use real data and metrics to inform development planning and make critical release decisions.

Technical Tools: Excellent experience with Salesforce Data Cloud and Marketing Cloud and their testing strategies. Excellent experience with testing applications on AWS services (ECS, RDS, Lambda, etc.).

Communication: Excellent communication and leadership skills, with the ability to operate in senior leadership forums.

Nice to Haves:

Experience with OneTrust and Okta.

Formal software testing training or certification.

WHAT DOES APPNOVATION HAVE TO OFFER?

Appnovation’s development teams are collaborative, friendly and open, and with varied work. We encourage development both professionally and personally! Aside from work, we offer a people and culture-orientated, fun and dynamic environment.

Here are a few more reasons why you should apply:

• Work-life Balance
• Lots of opportunities for personal and professional growth
• Health Benefits Package
• Mental Health Support
• Personal Days Off
• Fertility and Menopause Leave
• Fitness Allowance
• D,E&I Initiatives
• And much more...

Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.

At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital. Accommodations are available upon request throughout the recruitment process.

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