Manager, SOC Operations

F5; Región Centro; Presencial; MXN 1,103,000 - 1,472,000; Jornada completa

Descripción de la vacante

A leading tech company located in Mexico is seeking an experienced manager for their Security Operations Center (SOC). Responsibilities include overseeing daily operations, ensuring customer satisfaction, and collaborating with different teams. The ideal candidate should have at least 2+ years in a management role and a solid foundation in IT security. This position may require flexibility in working hours to align with global teams.

Formación

• Minimum 2+ years of management experience in an operations environment.
• Experience with IT security and incident management.
• Strong understanding of best practices in network security.

Responsabilidades

• Manage day-to-day duties in SOC while fostering a positive work environment.
• Engage with customers to ensure high Customer Satisfaction.
• Oversee development of detailed SOC procedures.

Conocimientos

Experience in 24x7 operations

Leadership skills

Effective communication

Analytical problem-solving

Customer engagement

Educación

Bachelor’s degree or equivalent experience

Herramientas

MS Office

Descripción del empleo

At F5, we strive to bring a better digital world to life. Our teams empower organizations worldwide to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people—obsessing over how to make the lives of our customers and their customers better, while prioritizing a diverse community where everyone can thrive.

The F5 Security Operations Center (SOC)

The SOC is responsible for supporting F5’s customers across multiple product groups globally with industry‑leading customer service. You will work with teams representing F5’s Distributed Cloud, Silverline (DDoS & WAF), and Bot Defense products, providing 24x7 support to our customers. You will join a management team that oversees day‑to‑day duties, fosters positive work environments, and collaborates with Engineering, Product Development, Sales, and other organizations to align objectives.

What You’ll Do

• Career development and mentoring
• Conducting performance evaluations
• Scheduling and task assignment
• Taking disciplinary action and interviewing/hiring new staff
• Ensuring operational procedures are followed
• Engaging with customers via phone, email, or in person to maintain high Customer Satisfaction
• Communicating IT, networking, and security concepts to customers at all levels
• Ensuring the SOC team adheres to F5 Core Values
• Working with the Global SOC Management Team to identify and implement operational efficiencies and service improvements
• Developing and maintaining detailed SOC procedures
• Implementing processes for supervising key operational metrics
• Efficiently communicating and collaborating with SOC & other F5 security teams, while conforming to F5 culture, standards, and guidelines
• Cultivating innovation, teamwork, and professional growth of the SOC Teams
• Maintaining strong standards, promoting efficiency, accountability, and high morale
• Evangelizing the contributions of the SOC internally
• Participating in the weekend on‑call rotation

Knowledge, Skills & Abilities

• Experience working in 24x7 network and/or security operations centers
• Effective leadership, communication, planning, and execution skills
• Ability to excel in a dynamic, always‑on organization
• Skill in converting broad targets into actionable priorities
• Proficiency in managing organizations to achieve key performance indicators
• Clear communication of sophisticated technical issues to audiences with varying expertise
• Collaborative team‑working skills
• Analytical problem‑solving with strong attention to detail
• Customer engagement at appropriate technical and leadership levels to resolve issues
• Understanding of web security, DDoS mitigation, containers and microservices, and networking fundamentals
• Fluency in English; additional languages a plus
• Solid MS Office skills and proficiency with standard professional applications

How Do You Qualify?

• Minimum 2+ years of management experience or 4+ leadership (supervisor/tech lead) experience in an operations environment
• Background in customer service/support and IT, network or IT security incident management
• IT Security or IT Operations experience with corporate customers in production environments
• Bachelor’s degree or equivalent experience
• Experience driving efficiencies, handling growth, and delivering results
• Passion, technical knowledge, and instincts to effectively lead a security operations team
• Strong understanding of IT, Network, or IT SOC standard methodologies and a passion for continuous improvement
• Professional verbal and written interpersonal skills
• Strong organizational skills
• Ability to work well with contacts in various business fields
• Excellent ethical and professional standards

Physical Demands and Work Environment

• This role requires availability outside normal business hours to align with the global team or to respond to critical security events.
• Some travel may be required (less than 10%).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].