Managed Services Operations Analyst

MSCI; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in financial service technology is seeking a Managed Services Operations Analyst to resolve client workflows effectively and work closely with global teams. The ideal candidate should possess strong technical and communication skills, along with a bachelor's degree in related fields. This role offers a dynamic working environment with open flexibility and promotes growth through its innovative culture.

Servicios

Transparent compensation schemes

Flexible working arrangements

Advanced technology and collaborative workspaces

Career development through internal mobility

Formación

• Minimum of 1 year of work experience in an Operations or Application support environment.
• Must have strong analytical and problem-solving decision-making skills.
• Scripting knowledge in SQL, Perl, and Python is an advantage.

Responsabilidades

• Manage team production and capacity planning.
• Coordinate effectively to ensure timely resolution of client requests/issues.
• Monitor alerts and systems status in Unix/Linux and Windows environments.

Conocimientos

Communication Skills

Analytical Skills

Problem Solving

Educación

Bachelor’s degree in computer science, Engineering, or related courses

Herramientas

SQL

Python

Perl

Autosys

Airflow

Git

Descripción del empleo

Your Team Responsibilities

MSCI is seeking a Managed Services Operations Analyst as part of our Global Managed Services Operations team.

As a member of our team, this candidate will be responsible for managing, diagnosing, investigating, and resolving client’s workflows; monitoring key batches that are processed 24x7. Managed Services Operations team works with Implementation Managers, Consultants, product developers and support teams across all our regions, EMEA, Asia, and Americas; and market segments, including banks and brokerages, hedge funds, asset managers, wealth managers and pension plans. Currently, the Managed Service Operations team is present in the following locations:Monterrey, Manila and Mumbai.

Your Key Responsibilities

The ideal candidate should therefore be attracted to work in a global team and have acquired strong technical skills with a basic knowledge of financial risk management methods. The candidate should also be productive and creative with an ability to thrive in a global organization. Your specific roles include:

• Manage team production and capacity planning. Identify resource availability for operations support and other production support processes.

• Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of client requests/issues especially issues regarding system issues and processing delays to facilitate timely notifications.

• Resolve issues for managed systems within SLA.

• Mitigate the impact of disruptions through proactive handling and communication

• Respond to internal and external stakeholders via phone, email and ticket tracking system and be the forefront representing the team on client engagement

• Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment.

• Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues.

Your skills and experience that will help you excel

• Must have a bachelor’s degree in computer science, Engineering, and other related courses.

• Good communication skills with experience in both internal & external client communications

• Minimum of 1 years work experience in an Operations or Application support environment

• Strong analytical and problem-solving decision-making skills

• Must be willing to work on holidays

• Scripting knowledge in SQL, Perl and Python is an advantage

• Experience with Python, Autosys, Airflow and version control(Git).

• Experience in Dev Ops and/or Agile Methodology in Project Management is a plus

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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