Maintenance Supervisor

KONE; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in elevators and escalators is seeking a Maintenance Supervisor in Guadalajara. The role involves planning and controlling field service operations, ensuring safety compliance, and managing technician teams. Strong leadership and customer service skills are essential. The ideal candidate will optimize maintenance operations, address complaints, and drive service revenue growth. This position offers a competitive salary and opportunities for personal and career growth, within a culture that values diversity and employee engagement.

Servicios

Competitive salary

Opportunities to learn and grow

Comprehensive health and wellness plans

Additional benefits beyond legal requirements

Formación

• Strong background in technical operations and field service leadership.
• Comfortable managing maintenance operations costs.
• Excellent customer service skills.

Responsabilidades

• Ensure field safety for technicians and users.
• Manage and optimize planned maintenance.
• Resolve customer complaints related to service quality.

Conocimientos

Technical operations

Field service leadership

Customer service

Team development

Operational efficiency

Descripción del empleo

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to take the next step in your career and join our team as a Maintenance Supervisor for KONE Mexico based in Guadalajara?

Key Qualities

• Do you have a strong background in technical operations and field service leadership?
• Are you passionate about ensuring safety, operational efficiency, and excellent customer service?
• Do you thrive in a dynamic, fast‑paced environment where you lead and support a team of technicians?
• Are you comfortable being the go‑to expert for technical issues and customer satisfaction in your area?
• Can you manage maintenance operations costs and drive revenue growth through service repairs and callouts?
• Do you have strong leadership skills and a hands‑on approach to team development, performance tracking, and scheduling?

If you answered YES to these questions, we have a great opportunity for you!

As a Maintenance Supervisor, you will be responsible for planning, managing, and controlling field service operations in your assigned area. You’ll be the first point of contact for your team of technicians, as well as for customers with any technical or servicerelated issues on the equipment assigned to you.

Your role will be key in ensuring service delivery meets contract expectations, KONE quality standards, and safety regulations—while keeping customer satisfaction at the forefront. In this role, you will:

Responsibilities

• Ensure field safety for technicians and users.
• Manage and optimize planned maintenance, callouts, and service repair operations.
• Resolve customer complaints related to service quality and invoicing.
• Drive sales of service repairs and follow up on sales leads.
• Monitor and control operational costs and CMII.
• Conduct site audits and lead accident investigations if necessary.
• Validate timesheets, manage workload balancing, and oversee scheduling and absences.
• Support technician growth, training, and motivation.
• Lead recruitment and onboarding of new technicians as needed.
• Authorize and manage technician tools, vehicles, phones, and devices.

Our Values & Diversity

• We value your authentic self.
• Diversity, equity and inclusion is embedded in our strategy and values.
• Collaborative, creative and supportive work environment.
• Passionate about safety, quality and innovation.
• We care about the communities where we live and work.

Benefits

• Competitive salary.
• Opportunities to learn and grow.
• Comprehensive health and wellness plans for the entire family.
• More benefits than required by law.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers